DigestAID’s Privacy Policy

DIGESTAID is an enterprise focused on the development of Artificial Intelligence solutions for application to several fields of digestive endoscopy. This notice is intended for individuals with whom we deal in our business and is not intended for our employees.

DIGESTAID is the data controller of this website so all copyright, trademarks and all other intellectual property rights are the property of DIGESTAID – Artificial Intelligence Development, Lda.

This privacy policy will explain how DIGESTAID uses the personal data we collect from you when you use our website and/or our web application, in compliance with the General Data Protection Regulation (GDPR) Arts 13 and 14.

What data do we collect?
DIGESTAID collects the following data:

  • If you visit our website, we may collect the following personal identification information: first and last name, email address, phone number.
  • If you are a user of our web application (by creating an account) we collect the following personal and professional identification information: first and last name, email address, phone number, hospital/healthcare institution, country, license number, medical specialty and profile picture.

How do we collect your data?
You directly provide DIGESTAID with most of the data we collect. We collect data and process data when you:

  • Register online to schedule a demo of our services.
  • Contact us through our contact form.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
  • Use our web application (by creating an account and/or logging in).

We may also receive your data indirectly from the following sources:

  • Google Analytics, on our website.
  • Hotjar, on our web app.

We use these external sources to track user activity on our website and web application in order to improve our services. We may record your computer’s IP address so we can understand how each user and repeat visitor is using our website and/or web application.

How will we use your data?
DIGESTAID collects your data so that we can:

  • Process your demo requests.
  • Contact you to clarify any doubts you might have about our products and services.
  • Email you with news and special offers on products and services we think you might be interested in.
  • Improve your user experience inside our website and web application.
  • Make scientific and historical research about our services.

How do we store your data?
DIGESTAID securely stores your data at its data centers and uses SSL certificates issued by cPanel, Inc. Certification Authority in order to secure your data through digital signatures and key encipherment. This allows us to securely receive your information in encrypted ways instead of plain text.

We use a number of different service providers who provide IT and system administration services to enable us to manage and provide our services to our users. These third party service providers act as data processors, such as website hosting service providers, web analytics service providers, cloud compute service providers, file storage service providers and email marketing service providers. Some of your data may be transferred and stored by one or more of these data processors.

When you visit our website and/or contact us via our contact form, DIGESTAID will keep your personal information for a maximum of three years from the time of your last visit or contact with us.

If you are a user of our web application, DIGESTAID may keep your personal and professional information for up to six years following the end of the subscription of our services, for legal records and scientific / historical purposes. Once this time period has expired, we will delete your data from our data centers.

We would like to send you information about products and services of ours that we think you might be interested in.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop DIGESTAID from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact us at our email: [email protected] or write to us at: www.digestaid.health/contacts/

What are your data protection rights?
DIGESTAID would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following rights:

Access – You have the right to request DIGESTAID for copies of your personal data. We may charge you a small fee for this service.
Rectification – You have the right to request us to correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
Erasure – You have the right to ask us to erase your personal data, under certain conditions.
Restrict processing – You have the right to request us to restrict the processing of your personal data, under certain conditions.
Object to processing – You have the right to object to DIGESTAID’s processing of your personal data, under certain conditions.
Data portability – You have the right to request us to transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we must respond to you within 30 days. If you would like to exercise any of these rights, please contact us at our email: [email protected] or write to us at: www.digestaid.health/contacts/

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?
DIGESTAID uses cookies in a range of ways to improve your experience on our website and/or web application, including:

  • Distinguish you from other users.
  • Keeping you signed in.
  • Understanding how you use our website and what serves you best.

What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:

  • Functionality cookies – DIGESTAID uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Analytical cookies – DIGESTAID uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. This helps us to improve our services, for example, by ensuring that users find what they are looking for easily.

How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites
The DIGESTAID website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy
DIGESTAID keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 25 August 2021.

How to contact us
If you have any questions about DIGESTAID’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. Email us at: [email protected] or write to us at: www.digestaid.health/contacts/